Due to the nature of our product, and federal health regulations, all of our hair extensions are FINAL SALE. We do not offer refunds on any hair extension purchases. All of our hot tools, lipsticks & jewelry are FINAL SALE we do not offer refunds on these products.
If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair must be in original state. Hair cannot be altered in any way, i.e., brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best quality virgin hair. You will be responsible for return shipping charges.
KOVH we are committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to firstname.lastname@example.org.